Sleepyhead's Return & Refund Policy:

Return shipments

Once you have started a return, you will need to get the items being returned packaged up similarly to the way they were delivered.

Toppers should be shipped back within 7 days of starting a return request. 

Return fee

If you selected Re:do during checkout and need to make an exchange, please follow this link: Re:do . There, you can initiate your exchange and take advantage of the unlimited returns benefits.

If you did not choose the Re:do exchange plan for free returns during checkout, or if you prefer a full refund instead, please be aware that you will be responsible for covering the cost of the return shipping label.

Return address

Refunds

We will notify you once we've received and inspected your return and let you know if the refund was approved or not. If approved, you'll be refunded on your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Exceptions / non-returnable items

To initiate an exchange, please use the provided link here Re:do Exchanges and follow the instructions. You can process your exchange using either your email or order number.

Cancellation policy

Once a tracking number has been issued, we cannot cancel an order. You can return the topper to us once it's been delivered.

Damages and issues 

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item so we can evaluate the issue and make it right.

Lost, Stolen, or damaged packages

Our customers are able to purchase Redo Package Protection and Carbon Neutral Shipping. Redo provides the following services:

• Coverage against loss, theft or damage of your package in transit.
• Instant resolution of shipping issues in just a few clicks.
• Item refund or replacement, depending on availability.
• 24/7 claim support

Please note that once items are passed onto the carrier, we cannot be held responsible for any loss, damage, or theft that may occur during/after transit.

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